Privacy Policy

About this Privacy Policy

This policy applies to personal information handled through the Spinfever Casino website, account services, customer support channels and related online interactions. Personal information means information that identifies you, or information that could reasonably be connected with you. The exact information handled will depend on the services you use, the choices you make and the information you provide.

By using the website or opening an account, you should read this policy together with the applicable terms and other notices shown on the website. Some pages or services may include additional privacy information at the time information is collected. If there is a specific notice for a particular activity, that notice should be read with this policy.

Privacy requirements can differ depending on the circumstances and the location of the player. This policy is intended to provide clear general information for players in Australia. It does not limit any privacy rights that may apply to you under applicable Australian law or other mandatory requirements.

We may update this policy from time to time to reflect changes to the website, services, technology or legal requirements. When an update is made, the revised version will be published on the website. You should check this page periodically so you remain familiar with how information may be handled.

Why information is used

Information is used only for purposes connected with providing, managing and protecting the website and its services. Depending on the circumstances, this may include the following activities:

• Creating and administering your player account, including recording your preferences and keeping account information accurate.
• Providing casino services, processing account activity and keeping a reliable record of transactions and interactions.
• Completing identity, age, eligibility, security and verification checks before or during the use of relevant services.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, unauthorised access and other suspicious or unlawful activity.
• Processing deposits, withdrawals and other payment-related requests through suitable payment arrangements.
• Responding to support requests, resolving complaints, communicating service information and maintaining customer service records.
• Operating, maintaining, testing and improving the website, including monitoring performance, reliability, accessibility and security.
• Sending marketing or promotional communications where permitted and where you have provided the required consent or otherwise have a lawful choice to receive them.
• Meeting record-keeping, compliance, responsible gambling, dispute-handling and other legal or regulatory obligations that apply to the services.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

We may combine information from different parts of the website where this is reasonably necessary for these purposes. We do not use information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law, or where an appropriate notice and choice has been provided.

Marketing communications may include information about services, features or offers. You can withdraw your consent to marketing at any time. Withdrawing marketing consent will not affect essential service messages, account security notices, transaction information or other communications that are necessary to operate or protect your account.

Your privacy rights and how to contact us

Depending on applicable law and the circumstances, you may have rights relating to the personal information held about you. You may ask for access to your information, request correction of inaccurate or incomplete information, ask for deletion of your information, or withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

To exercise these rights or make a privacy request, contact support@spinfevercasino.best. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity or account ownership before providing information or making changes. This helps protect players from unauthorised requests.

• For access, ask for a copy or summary of the personal information held about you.
• For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• For deletion, ask for information to be removed where this is legally and operationally possible.
• To withdraw marketing consent, state that you no longer wish to receive promotional communications and include the relevant account or contact details.
• For another privacy concern, explain what happened, when it occurred and how you would like the matter reviewed.

Some requests may be limited by legal, security, fraud-prevention or record-keeping requirements. In particular, certain account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. Where information cannot be deleted, access may be restricted and the information will continue to be protected and used only for the required purpose.

We aim to respond to valid privacy requests within a reasonable timeframe. If more information is needed, we may contact you using the details associated with your account. You can also update certain account details through available account settings, although verification may be required for important changes.

If you are dissatisfied with how a privacy request is handled, you may seek independent privacy guidance or contact the relevant privacy authority available to you. This does not prevent you from using any complaint or review rights that apply under Australian privacy requirements.