Responsible Gaming

Gambling should remain enjoyable

Online gambling involves risk, and losses can occur. There is no guaranteed strategy, system or outcome that can consistently produce a profit. Games are based on chance or other variables, and previous results do not determine what happens next. Only gamble with money you can afford to lose after your essential expenses and financial commitments have been covered.

Responsible gambling means making deliberate choices about when, how often and how much you play. It also means being able to stop when you decide to stop. Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or drugs, or trying to recover money that you have already lost.

For players in Australia, gambling should be undertaken only where it is lawful and in accordance with the applicable rules. You must meet the applicable minimum age requirement and provide accurate information when required. If you are under the legal gambling age, do not use the service.

Practical habits for safer play

• Decide your spending limit before starting and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household bills, rent, loan repayments and savings.
• Do not borrow money, sell possessions or use credit to fund gambling.
• Do not chase losses by increasing your stakes or playing for longer.
• Keep a record of your deposits, withdrawals, wins and losses so you understand your overall activity.
• Do not assume that a win is due after a series of losses.
• Avoid gambling to relieve stress, boredom, loneliness or other difficult feelings.
• Treat every deposit as money that may be lost, rather than money that will be returned.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It may develop gradually, and a person may not notice the change at first. Concern is not limited to the size of a loss. Gambling may be harmful when it takes more time, attention or money than you intended, or when it affects your relationships, work, study, health or financial wellbeing.

Signs to consider

• Thinking about gambling frequently or feeling restless when you try to stop.
• Spending more time or money gambling than you planned.
• Increasing your stakes to feel the same level of excitement.
• Trying to win back losses by gambling again soon afterwards.
• Hiding your gambling, losses or account activity from family and friends.
• Borrowing money, missing payments or selling belongings because of gambling.
• Feeling anxious, guilty, irritable or low after gambling.
• Arguing with people close to you about gambling.
• Neglecting work, study, health, family responsibilities or other interests.
• Trying to stop or cut back but being unable to maintain your plan.
• Using gambling to escape problems or difficult emotions.
• Feeling that gambling is becoming more important than other parts of your life.

One sign does not provide a diagnosis, but it is a reason to pause and take the situation seriously. You do not need to wait for a major financial loss or personal crisis before seeking support. Speaking with someone early can make it easier to understand your options and regain control.

If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent help from an appropriate emergency, health or support service. If you are concerned about another person's gambling, choose a calm time to talk, describe the behaviour you have noticed and encourage them to seek professional support. Avoid lending money to cover gambling losses.

Our approach to safer gambling

Spinfever Casino aims to provide clear information about responsible gambling and available account controls. We may ask for information to confirm account details, age or eligibility, and we may review activity where required by our policies or applicable obligations. These processes are intended to support a safer service and protect the integrity of the account.

If you believe you are losing control, do not continue playing while waiting for a win or trying to change the result. Use the available account controls, stop depositing and contact the service through the support options displayed on the website. Tell us clearly whether you are requesting a limit, time-out, account closure or self-exclusion, and keep a record of your request.

We encourage you to review your gambling regularly. Ask yourself whether your spending remains affordable, whether your play is taking time away from important activities and whether you can stop without difficulty. Consider whether you are comfortable discussing your gambling with someone you trust. If the answer to any of these questions concerns you, take a break and seek independent support.

A simple safer gambling plan

1. Decide whether gambling fits within your budget and personal circumstances.
2. Choose limits before playing and keep your gambling within those limits.
3. Monitor your time, deposits and losses rather than relying on memory.
4. Stop immediately if gambling becomes stressful, secretive or difficult to control.
5. Use a break, closure or self-exclusion option and seek professional support when needed.
6. Keep gambling separate from essential spending and never use borrowed money.
7. Talk to a trusted person if you notice changes in your behaviour or financial position.

Responsible gambling is a shared priority, but you remain responsible for the decisions you make about your play. Please read the relevant account and service information before gambling, and review this page whenever you need a reminder of safer gambling practices. If gambling is no longer enjoyable or feels difficult to control, stop and seek help rather than trying to recover losses.